Alarm Management – English

Reduxi raises an alarm when something at a location needs attention, and can tell you about it by email or push notification. You decide which alarms you hear about and how quickly an alarm is raised. Everything here works the same in the Reduxi Cloud web app and the Reduxi mobile app.

1 Alarm levels

Every alarm has one of three levels. The level tells you how urgent it is.

Level	Meaning	Examples
Critical	Control or monitoring is affected. Act now.	Reduxi device is not connected · Communication error · Device error
Warning	Something is not as expected and may need a check.	Device in read-only mode · Device not in automatic control mode
Info	For your information. No action needed.	Status messages

You can choose which levels you are notified about (see section 2).

2 How alarms reach you: email and push

You choose the channel, the moment and the level. Changes save immediately, with no Save button.

Where: User settings › Alarm notifications.

Reduxi Cloud User Settings with a red arrow pointing at the Alarm notifications tile

Text description of this image

Screenshot of the Reduxi Cloud web app, dark theme, page User / Settings. Left sidebar with the reduxi logo, a collapse arrow and, at the bottom, Setup and User settings. Main area, section My account with five tiles: Personal information; Alarm notifications (a red arrow points at it); Change Password; Two-factor authentication with a red label OFF; Delete account. Section Plans & Prices: tile Energy Market Prices. Section External: tile Integrations (cut off at the bottom).

In the How alarms reach you panel:

Setting	Options
Email	New alarms · Resolved alarms
Push in the mobile app	New alarms · Resolved alarms
Alarm notification level	Info · Warning · Critical (pick one or more)

Reduxi Cloud How alarms reach you: email and push toggles on, levels Info, Warning, Critical

Text description of this image

Screenshot of the card How alarms reach you in the Reduxi Cloud web app, dark theme. Email: toggles New alarms (on) and Resolved alarms (on). Push in the mobile app: toggles New alarms (on) and Resolved alarms (on). Alarm notification level (info icon): selection field with the tags Info, Warning and Critical, each with an x, and a drop-down arrow.

Example: email for new Critical alarms only, push for both new and resolved alarms.

3 Choose which alarms you get

You can subscribe to alarms from any company, group, location or device you can view. This works for every user: basic users, invited users, aggregators and super admins.

Default rules

Owners get alarms from their own locations automatically.
Nobody else is subscribed by default, not even aggregators.
The most specific setting wins: device › location › group › company.

Each row has three options:

Option	Effect
Default	Follows the level above. The small text under the name shows the result (On/Off).
On	You get alarms from this item.
Off	You don't get alarms from this item.

In Reduxi Cloud

User settings › Alarm notifications › Alarm subscriptions. Search by name (not case- or accent-sensitive) and filter by All, Devices or Locations.

Example: the location is set to On, and the EV charger is set to Off. You get every alarm from this location except the EV charger's.

Reduxi Cloud Alarm notifications with subscription list per location and device, EV charger set to Off

Text description of this image

Screenshot of the Reduxi Cloud web app, dark theme, page User / Alarm notifications, larger version. Left sidebar: reduxi logo, collapse arrow, Setup and User settings at the bottom. Card How alarms reach you: Email with toggles New alarms (on) and Resolved alarms (on); Push in the mobile app with toggles New alarms (on) and Resolved alarms (on); Alarm notification level (info icon): tags Info, Warning, Critical. Card Alarm subscriptions: search field Search locations, devices; toggle Show only what I set (off); filter buttons All (selected), Devices, Locations. Table columns Name and Alarm subscription (info icon), each row with buttons Default, On, Off. Row for the home location (Location): On selected. Device rows, each with the small text On below the name: BESS - 800 kW: Default selected; EV charger (no small text): Off selected; Huawei SUN2000: Default selected; HVAC: Default selected; Iskraemeco AM550: Default selected; Iskraemeco AM550 (second row): Default selected; Iskraemeco MT880: Default selected; Main grid energy meter: Default selected; PV 1 - 900 kW: Default selected; PV1/BESS branch energy meter: Default selected; PV 2 - 1200 kW (cut off at the bottom of the image).

Turn on Show only what I set to list only the items you changed.

Reduxi Cloud Alarm notifications page: email and push toggles on, levels Info Warning Critical

Text description of this image

Screenshot of the Reduxi Cloud web app, dark theme, page User / Alarm notifications. Left sidebar with the reduxi logo, Setup and User settings. Card How alarms reach you: Email with toggles New alarms (on) and Resolved alarms (on); Push in the mobile app with toggles New alarms (on) and Resolved alarms (on); Alarm notification level (info icon): selection field with the tags Info, Warning and Critical. Card Alarm subscriptions: search field Search locations, devices; toggle Show only what I set (on); filter buttons All (selected), Devices, Locations; table with columns Name and Alarm subscription (info icon). Row 1: the home location (Location), buttons Default, On (selected), Off. Row 2, indented: EV charger (Device), buttons Default, On, Off (Off selected).

In the mobile app

Settings › Alarm notifications shows the current location and its devices.

Open the menu	Location On, EV charger Off	Help (ⓘ icon)
Text description of this image Screenshot of the Settings tab in the Reduxi mobile app, dark theme. Status bar: time 9:00, Bluetooth and signal icons, battery 88. Top bar: menu icon, reduxi logo, bell icon with a red badge 10. Heading Location settings with entries: Location information, Structure, Users, Reduxi devices, Utility rate plan, Location strategies, Alarm notifications, Alarm settings. A red arrow points at Alarm notifications. Heading Integrations with the entry Moj Elektro (partly visible). Bottom tab bar: Dashboard, Diagnostics, EV Charging, Device control, Settings (selected, teal); a second red arrow points at Settings. The screen ends with a phone home indicator bar.	Text description of this image Screenshot of the alarm subscriptions screen for one location in the Reduxi mobile app, dark theme. Status bar: time 16:04, Bluetooth, signal and Wi-Fi icons, battery. Back link, large title with the location name (omitted), a bell icon in the background. Section Alarm subscriptions (info icon): card Alarms at this location with three buttons Default, On (selected), Off. Section Devices, each device with the small text On below its name and three buttons Default, On, Off: BESS - 800 kW: Default selected; EV charger: Off selected; Huawei SUN2000: Default selected; HVAC: Default selected. The list is cut off at the bottom of the image, which ends with a phone home indicator bar.	Text description of this image Screenshot of the alarm subscriptions screen for one location in the Reduxi mobile app, dark theme, dimmed behind an information card. Status bar: time 16:04, Bluetooth, signal and Wi-Fi icons, battery. Back link, title with the location name (omitted), a bell icon in the background. Section Alarm subscriptions (info icon): card Alarms at this location with small text On and buttons Default (selected), On, Off. Section Devices: BESS - 800 kW (small text On): Default selected; EV charger (small text On): Default selected; Huawei SUN2000 (partly covered). A card slides up from the bottom with an info icon and the title How alarm subscriptions work, and the text: By default you receive alarms for locations you own. Choose On or Off for any location or device to change that. The most specific setting wins: device, then location. The screen ends with a phone home indicator bar.

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Note: users don't see groups in the mobile app. Managing group-level alarm subscriptions must be done in the cloud app

4 Change when an alarm is raised and cleared

Timers filter out short glitches, so you aren't notified about every flicker. They are set per location and apply to everyone at that location. You need edit rights on the location to change them.

Setting	Meaning
Raise after X	The alarm is raised only if the problem is still there after X. If it goes away sooner, no alarm.
Clear after X	The alarm clears only once the problem has been gone for X. If it comes back sooner, the same alarm stays open.
Immediately	No waiting. Every short problem is reported, and each event sends a notification to everyone subscribed.

Durations range from 1 min to 24 hours. The Reduxi default is marked default in the list, and you can always reset to it.

Alarm	Level	Raise (default)	Clear (default)
Reduxi device is not connected	Critical	After 15 min	Immediately
Communication error	Critical	After 15 min	After 3 min
Device error	Critical	After 5 min	After 3 min
Device in read-only mode	Warning	After 5 min	After 3 min
Device not in automatic control mode	Warning	After 5 min	After 3 min

Other alarms keep Reduxi's defaults and can't be changed yet.

In Reduxi Cloud

Open the location and click Manage Location › Alarm settings.
For each alarm, choose Immediately or After and pick a duration.
Click Save.

Reduxi Cloud Alarm rules table with raise and clear times and an open time drop-down

Text description of this image

Screenshot of the Reduxi Cloud web app, dark theme, Alarm settings page. Breadcrumb: ... / the private location group / the home location / Alarm settings; button at the top right Alarm notifications: Off (crossed bell icon). Card Alarm rules with the text Defines when alarms at this location are raised and cleared. Changes will apply to all users at this location only. Table columns: Alarm, Level, Raise alarm, Clear alarm. Rows: Reduxi device is not connected, level Critical, Raise alarm: Immediately / After toggle (After selected) with 15 min, Clear alarm: Immediately / After toggle (Immediately selected), note Each event triggers a notification. Communication error, Critical, After 15 min, Clear After 3 min. Device error, Critical, After 5 min, Clear After 3 min. Device in read-only mode, Warning, After 5 min, Clear After 3 min. Device not in automatic control mode, Warning, After 5 min (drop-down open), Clear After 3 min. The open drop-down lists: 1 min, 3 min, 5 min (highlighted, marked default with a tick), 15 min, 30 min, 1 hour, 2 hours, 4 hours, 6 hours, 12 hours, 24 hours. Legend lines: Raise after: the alarm is raised only if the problem is still there after the selected time. If it goes away sooner, no alarm... (cut off by the drop-down); Clear after: the alarm is cleared only once the problem has been gone for the selected time. If it comes back sooner, ... (cut off); Immediately: there's no waiting, so even short-lived problems are reported. Each event triggers a notification to eve... (cut off); Other alarms keep their defaults and can't be changed yet. Button Save at the bottom right. Bottom navigation bar with icons for home, buildings, car, lightning bolt and a bell with a red badge 9.

Text description of this image

Screenshot of the Reduxi Cloud web app, dark theme, Alarm settings page. Breadcrumb: ... / the private location group / the home location / Alarm settings; button at the top right Alarm notifications: Off (crossed bell icon). Card Alarm rules with the text Defines when alarms at this location are raised and cleared. Changes will apply to all users at this location only. Table columns: Alarm, Level, Raise alarm, Clear alarm. Rows: Reduxi device is not connected, level Critical, Raise alarm: Immediately / After toggle (After selected) with 15 min, Clear alarm: Immediately / After toggle (Immediately selected), note Each event triggers a notification. Communication error, Critical, After 15 min, Clear After 3 min. Device error, Critical, After 5 min, Clear After 3 min. Device in read-only mode, Warning, After 5 min, Clear After 3 min. Device not in automatic control mode, Warning, After 5 min (drop-down open), Clear After 3 min. The open drop-down lists: 1 min, 3 min, 5 min (highlighted, marked default with a tick), 15 min, 30 min, 1 hour, 2 hours, 4 hours, 6 hours, 12 hours, 24 hours. Legend lines: Raise after: the alarm is raised only if the problem is still there after the selected time. If it goes away sooner, no alarm... (cut off by the drop-down); Clear after: the alarm is cleared only once the problem has been gone for the selected time. If it comes back sooner, ... (cut off); Immediately: there's no waiting, so even short-lived problems are reported. Each event triggers a notification to eve... (cut off); Other alarms keep their defaults and can't be changed yet. Button Save at the bottom right. Bottom navigation bar with icons for home, buildings, car, lightning bolt and a bell with a red badge 9.

In the mobile app

Settings › Alarm settings, then tap an alarm, set Raise alarm and Clear alarm, and tap Save.

Open the menu	Alarm rules	Edit one alarm
Text description of this image Screenshot of the Settings tab in the Reduxi mobile app, dark theme. Status bar: time 9:00, Bluetooth and signal icons, battery 88. Top bar: menu icon, reduxi logo, bell icon with a red badge 10. Heading Location settings with entries: Location information, Structure, Users, Reduxi devices, Utility rate plan, Location strategies, Alarm notifications, Alarm settings. A red arrow points at Alarm settings. Heading Integrations with the entry Moj Elektro (partly visible). Bottom tab bar: Dashboard, Diagnostics, EV Charging, Device control, Settings (selected, teal); a second red arrow points at Settings. The screen ends with a phone home indicator bar.	Text description of this image Screenshot of the Alarm settings screen in the Reduxi mobile app, dark theme. Status bar: time 16:04, Bluetooth, signal and Wi-Fi icons, battery. Back link, large title Alarm settings, a bell icon in the background. Text: When alarms at this location are raised and cleared. Applies to everyone at this location. Section Alarm rules, a list of five rules, each with an arrow: Reduxi device is not connected (Raise after 15 min, Clear immediately); Communication error (Raise after 15 min, Clear after 3 min); Device error (Raise after 5 min, Clear after 3 min); Device in read-only mode (Raise after 5 min, Clear after 3 min); Device not in automatic control mode (Raise after 5 min, Clear after 3 min). Legend at the bottom: a green dot Changed for this location; an info icon Other alarms keep their defaults and can't be changed yet. The screen ends with a phone home indicator bar.	Text description of this image Screenshot of the Communication error alarm rule screen in the Reduxi mobile app, dark theme. Status bar: time 16:04, Bluetooth, signal and Wi-Fi icons, battery. Back link, large title Communication error, red outlined label Critical, text The controller can't communicate with this device. Field Raise alarm: After 15 min (drop-down). Field Clear alarm: After 3 min (drop-down). Three notes with icons: Raise after: the alarm is raised only if the problem is still there after the selected time. If it goes away sooner, no alarm is raised. Clear after: the alarm is cleared only once the problem has been gone for the selected time. If it comes back sooner, the same alarm stays open. Immediately: there's no waiting, so even short-lived problems are reported. Each event triggers a notification to everyone subscribed. Teal button Save (faded). The screen ends with a phone home indicator bar.